ASSESS5 business days
Database Health Check
We review the performance, backup and security status of your critical databases.
Deliverable: Risk report and priority actions
Cloud
Maintenance and support for your OCI environment are in our hands.
We monitor and maintain your Oracle Cloud Infrastructure, Exadata Cloud@Customer and Autonomous Database environments 24/7, and manage performance, security and cost from a single source.
What We Do
What we take on in your Oracle Cloud (OCI) environment
- ExaCC and Autonomous Database
- OCI IaaS / PaaS setup and management
- Migration from on-premises Oracle to OCI
- Hybrid architecture design
Maintenance and support
Scope of services for your OCI environment
24/7 monitoring and incident management
Continuous monitoring of resources and services with OCI Monitoring, Logging and Events; response to incidents in line with the SLA.
Exadata Cloud@Customer and Autonomous Database
Planning of maintenance updates; capacity and performance management.
Patch and version management
Patching, version upgrades and maintenance windows across the database, compute and middleware layers.
Identity and security
Security posture management with IAM policies, compartment structure, Cloud Guard and OCI Vault.
Backup & Disaster Recovery
Operation and testing of Object Storage backups, Data Guard and cross-region disaster recovery scenarios.
Cost and licensing
Tracking of Universal Credits consumption, BYOL usage and licence optimisation.
How we work
From takeover to day-to-day operations
- Takeover with an inventory and health check of the existing environment
- Writing runbooks and the escalation matrix
- Opening Oracle support cases ourselves and following them up until they are resolved
- Monthly service report: incidents, changes, costs and recommendations
Related areas of expertise
Our Oracle Cloud (OCI)-related services
Quick start
Related packages
ASSESS3 weeks
Cloud Readiness Assessment
We classify your workloads as Migrate / Modernise / Transform.
Deliverable: Target architecture and a three-phase roadmap
OPERATE30 days
Managed Services Trial
We monitor a single system of your choice 24/7 for 30 days, so you can see the quality of our service before the full takeover begins.
Deliverable: First monthly service report
Next step
A no-commitment start in three steps.
01
Discovery call
We spend 45 minutes understanding your environment and priorities. Free of charge.
02
Free initial assessment
After the meeting, a one-page note with initial findings and recommendations; the findings are yours to keep. A full health check and risk report are part of our accelerator packages.
03
Package or service
Start with an accelerator package or go straight to managed services.