Answer “which component?” within minutes during an incident.
Three distinct signal types, three distinct storage needs and one common standard. Mixing them up increases both cost and the time it takes to detect problems.
Metrics, logs and traces
| Signal | Question | Tools | Usage |
|---|---|---|---|
| Metrics | How much, and when? | Prometheus, VictoriaMetrics, Grafana | Capacity, performance, SLO tracking |
| Logs | What exactly happened? | Elastic/OpenSearch, Grafana Loki, Splunk | Root cause analysis, audit trail, Law No. 5651 retention |
| Traces | Where is the latency? | Grafana Tempo, Jaeger | Microservice performance analysis, dependency map |
Standard, targets and cost
OpenTelemetry
Applications are instrumented with a single standard; even if the backend changes, the code doesn't, and vendor lock-in is reduced.
SLOs and error budgets
Availability and latency targets for every critical service; when the budget is exhausted, reliability work takes priority.
Symptom-based alerting
Fluctuations that do not affect users generate no alerts; every alert has an owner and a runbook.
Cost control
Filtering at the source, sampling and tiered retention significantly reduce log costs.
Dashboard and alert design
Separate dashboards for operations, management and compliance teams.
Training and handover
Stack installation, version maintenance and team training are included in the service.
Our goal is to answer the question “which component?” within five minutes of a P1 incident. This time is tracked as a separate metric in incident reports.
Alongside this solution
Monitoring & ITSM
End-to-end monitoring, noise-free alert design and service management with ServiceNow.
DevOps
Repeatable delivery with Kubernetes, CI/CD, Infrastructure as Code and GitOps, in your data centre or in the cloud.
Database Management
24/7 SLA-backed operations for Oracle, Exadata, PostgreSQL, SQL Server and MongoDB.
A no-commitment start in three steps.
Discovery call
We spend 45 minutes understanding your environment and priorities. Free of charge.
Free initial assessment
After the meeting, a one-page note with initial findings and recommendations; the findings are yours to keep. A full health check and risk report are part of our accelerator packages.
Package or service
Start with an accelerator package or go straight to managed services.